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Involving stakeholders in the development of strategies that respond to their actual needs is standard practice for BPER Banca. Active dialogue and listening represent the basis of our work.

 

In this regard, the process we have undertaken in recent years has led us to adopting a large variety of instruments and channels to activate an open form of communication with various stakeholders, listen to their requests and meet their expectations through our work.

A structured engagement process was launched with the aim of gradually involving all the stakeholders from an analysis of responses we were able to identify an alignment between the strategic positioning of the company and the expectations of its reference context, in order to prevent risks and grasp opportunities in terms of Sustainability.

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Customers

An internal atmosphere survey was conducted at a Group level. The questionnaire also included questions relating to the Social Responsibility activities that had been implemented as well as questions on the Industrial Plan that was in the process of being defined (2018-2020).

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Employees

An internal atmosphere survey was conducted at a Group level. The questionnaire also included questions relating to the Social Responsibility activities that had been implemented as well as questions on the Industrial Plan that was in the process of being defined (2018-2020).

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Suppliers

An online questionnaire was sent out with questions on ten issues relating to Sustainability where respondents were asked to choose the three they considered most important. For each of these three issues respondents were then asked to classify in order of importance five objectives which they thought the Bank should pursue in the coming future.

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Community

An online questionnaire was sent out to trade associations, NGOs and associations with questions on ten issues relating to Sustainability where respondents were asked to choose the three they considered most important. For each of these three issues respondents were then asked to classify in order of importance five objectives which they thought the Bank should pursue in the coming future.

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See also

Shareholders

Environment